Business Process Outsourcing (BPO)
How We Can Help?
Our BPO Insource Service is a flexible, cost-effective, first-party, labour hire offering that enables clients to scale up and down at speed to meet customer demand for support, without any fixed cost commitment.
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Through our BPO insource service, staff can work directly on our client’s system and are stationed from their premises or ours in Australia, from our nearshore contact centre our offshore premises in South Africa, or a work-from-home model.
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We are experts in providing first-party branded communications by creating a blend of your culture and processes with our core skill set in credit. Supported by an on-demand operational capacity, clients have the flexibility to scale up and down quickly based on workload requirements; with no impact on performance or existing operations. This enables clients to be tactically nimble and responsive to their business needs without a fixed fee commitment.
How Can We help or What We Can Do?
Hardship & Advocacy Management
Early Intervention Campaigns
Overflow
Management
Credit
Solution
Customer Service Support
Payment Arrangement Management
Pilot
Programs
What is Our Differentiation?
No Fixed Cost Commitment
Full Scalable Workfroce
30 Years of Credit Experience
Brand Protection Mindset
On, Near & Off Shore Capability
First-Party Services Models
Insource – Our People, your systems & processes
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Outsource – Our people, systems & processes