RecoveriesCorp Industry recognition group applauding

Quality and Industry Recognition

Compliance Excellence and Accreditations

At Recoveriescorp, compliance is at the heart of everything we do.

We are committed to upholding the highest standards of regulatory, ethical, and operational excellence across every interaction.

Our rigorous compliance framework, industry certifications, and independent accreditations give our clients confidence that their brand, customers, and data are in safe hands.

Awards and Recognition

At Recoveriescorp, innovation, excellence, and a commitment to positive outcomes are at the heart of everything we do.

Our work has been recognised with 38 awards for excellence.

These achievements reflect the passion and dedication of our people, the strength of our partnerships with clients, and our ongoing drive to set new standards in customer engagement and financial sustainability.

38

Awards for excellence

17

National winner awards

21

Times as an award finalist

Industry Recognition

In line with our vision to be ‘the partner of choice for specialised customer experiences, delivered through exceptional people and innovative technology’, Recoveriescorp’s commitment to quality and outstanding service has seen us recognised through the following industry awards:

Quality and Industry Recognition
  • Australian Institute of Credit Management​

    2024 Australian Institute of Credit Management Credit Team of the Year National Finalist – Hardship Team

    2024 Australian Institute of Credit Management Young Credit Professional of the Year National Finalist – Annabel Darvall

    2023 Australian Institute of Credit Management Young Credit Professional of the Year Victorian Finalist – Moulali Sheik

    2023 Australian Institute of Credit Management Credit Team of the Year National Finalist – CBA Team

    2022 Australian Institute of Credit Management Young Credit Professional of the Year – Jayme Davis

    2022 Australian Institute of Credit Management Credit Team of the Year National Finalist – Origin Energy Team

    2021 Australian Institute of Credit Management Credit Team of the Year National Finalist – AGL Team

    2020 Australian Institute of Credit Management Credit Team of the Year National Finalist – Origin Energy Team

    2019 Australian Institute of Credit Management Young Credit Professional of the Year National Finalist – Farhan Hossain

    2018 Australian Institute of Credit Management Credit Team of the Year National Winner – Transurban Team

    2017 Australian Institute of Credit Management Credit Team of the Year National Winner – NAB Team

    2017 Australian Institute of Credit Management Young Credit Professional of the Year Victorian Winner

    2016 Australian Institute of Credit Management Senior Credit Officer of the Year Victorian Winner – Lyndon Miranda

    2015 Collection Agent of the Year Victorian Finalist

  • Financial Counselling Australia

    2023 Financial Counselling Australia Rank the Bank survey – highest rating for non-debt purchase collectors

  • Australian Institute of Training and Development Awards

    2019 Best Blended Learning Solution – Finalist

    2019 Best Leadership Development Program – Finalist

  • AusContact Contact Centre Awards

    2024 Auscontact National Excellence Awards Employee Experience, Mental Health initiative National Winner – Mind Matters Mental Health Program

    2024 Auscontact National Excellence Awards Operational Support Professional National Winner – Ben Stevens

    2024 Auscontact National Excellence Awards Centre Manager – Mahamudul Haque

    2024 Auscontact National Excellence Awards Employee Experience, Diversity & Inclusion initiative Victorian Winner – Recoveriescorp

    2023 Auscontact National Excellence Awards Training Professional Category  National Winner – Matt Xavier

    2023 Auscontact National Excellence Awards  Employee Experience, Diversity & Inclusion initiative Victorian Winner – Recoveriescorp

    2023 Auscontact National Excellence Awards  Employee Experience, Mental Health initiative  Victorian Winner – Recoveriescorp

    2022 Auscontact National Excellence Awards Best Talent Victorian Winner – Recoveriescorp

    2022 Auscontact National Excellence Awards – People Capability Victorian Winner – Recoveriescorp

    2022 Auscontact National Excellence Awards Hero Award Victorian Winner – Sky Xavier

    2022 Auscontact National Excellence Awards Customer Contact Manager Victorian Winner – Abhijeet Waghmode

    2022 Auscontact National Excellence Awards Customer Contact Team Leader Victorian Winner – Jordanna Kunou

    2022 Auscontact National Excellence Awards Customer Contact Professional Victorian Winner – Zia Haque

    2022 Auscontact National Excellence Awards Customer Experience Champion Victorian Winner – Archna Chand

    2021 Auscontact National Excellence Awards Operations (People Capability) National Winner

    2021 Auscontact National Excellence Awards People Champion Victorian Winner – Joshua Simms

    2020 Auscontact National Excellence Awards Contact Centre Manager National Winner – Farhan Hossain

    2019 Auscontact National Excellence Awards Customer Contact Professional National Winner – Ankit Malhotra

    2019 Auscontact National Excellence Awards Outstanding Achievement Award – Ankit Malhotra

    2019 Auscontact National Excellence Awards Best Talent National Winner – Recoveriescorp

    2019 Auscontact National Excellence Awards People Champion Victorian Winner – Koimana Raea

    2019 Auscontact National Excellence Awards  Operations Champion  Victorian Winner – Heny Modh

    2018 Auscontact National Excellence Awards Best Talent National Winner – Recoveriescorp

    2018 Auscontact National Excellence Awards Team Leader/Team Manager National Winner – John Follent

    2018 Auscontact National Excellence Awards Victorian ‘Customer Contact Professional’ Victorian Winner

    2018 Auscontact National Excellence Awards Victorian People Champion Victorian Winner

    2017 Auscontact National Excellence Awards Victorian Best Centre Team Victorian Winner – Recoveriescorp

    2017 Auscontact National Excellence Awards  Customer Contact Professional Victorian Winner – Victor Natalizio

    2017 Auscontact National Excellence Awards Customer Contact Manager  Victorian Winner – Abhijeet Waghmode

    2017 Auscontact National Excellence Awards Victorian – Team Leader/Team Manager Victorian Winner

    2016 Auscontact National Excellence Awards People Champion National Winner – Stephanie Tzintzis

  • Australia and New Zealand Insurance Awards

    2022 Service Provider to the Insurance Industry Finalist

    2017 Service Provider to the Insurance Industry Finalist

    2015 Service Provider to the Insurance Industry Winner

    2013 Service Provider to the Insurance Industry Winner

    2010 Service Provider to the Insurance Industry Winner

    2009 Service Provider to the Insurance Industry Finalist

  • NAB Supplier Awards

    NB: NAB has 3300 suppliers, including 16 other collection agents

    2017 Supplier of the Year Finalist

    2016 Passion for Customers Runners Up

    2014 Product/Service Excellence Category Winner

    2011 Service Provider of the Year in the category of Collaboration Finalist

Quality

Quality assurance drives every single aspect of our business. Our clients have the assurance that they are partnering with a company that values high standards and emphasises the importance of quality control.

Our commitment to quality and outstanding results is recognised by the industry in various award categories. We’re proud to be recognised – and even prouder to deliver real impact for the businesses and communities we serve.

Contact us

Australian Local Calls: 1300 663 060
Overseas: +61 3 8627 0600

Send an email enquiry

Join our team

At Recoveriescorp, we believe great outcomes start with great people.

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