Compliance
Recoveriescorp leads the way in compliance through strong
brand protection and an uncompromised focus on quality for
our clients and their customers.
Our guiding principles
We set the tone for ethical collections and we pride ourselves on our comprehensive knowledge and strict adherence to all relevant statutes and requirements. We’re dedicated to leading the way in compliance through strong brand protection and an uncompromised focus on quality for our clients and their customers.
Legislative Requirements
As a standard, all our team are expected and committed to complying with the wide range of legislative and regulatory requirements that govern the receivables industry, including but not limited to:
- ACCC-ASIC Debt Collection Guidelines;
- Privacy Act 1988 (Cth);
- RG271 Internal Dispute Resolution;
- National Consumer Credit Protection Act 2009 (Cth);
- Competition and Consumers Act 2010 (Cth);
- Australian Consumer Law and Fair Trading Act;
- ISO 9001 & 27001 requirements;
- Payment Card Industry Security Standards;
- General Insurance Code of Practice; and
- Banking Code of Practice
International Standards
Recoveriescorp ensures quality service delivery to our clients and customers through the operation of our Quality Management System (QMS). Our QMS is certified against three major international standards, including;
- SO 9001:2015
- ISO 45001:2018
- ISO/IEC 27001:2013
ACDBA Member
Recoveriescorp subscribes and adheres to the ACDBA Code of Practice. By subscribing to the Code, recoveriescorp makes a continuous commitment to maintain a collections environment based on ethical behaviour, including acting fairly, reasonably and respectfully, whilst protecting your privacy and confidentiality.
