Who are Recoveriescorp?
Recoveriescorp, a key member of the Symbos Group, brings over 32 years of expertise in debt management and customer contact solutions.
Operating across Australia, New Zealand, and Fiji, we provide tailored services to businesses handling complex matters. Our skilled workforce combines people, processes, technology, and compliance to deliver exceptional results. With 38 awards, 17 national winner awards and a further 21 finalist nominations for excellence and innovation, Recoveriescorp is dedicated to empowering businesses and communities to build a financially sustainable future.
Our Purpose
Together we are trusted to create exceptional experiences for our client and community.
Our Vision
Your trusted partner to create exceptional customer experiences – powered by innovation and people who care. Better everyday.
Our Values
Be exceptional
Act as one
Improve and simplify
What we do
At Recoveriescorp, we help organisations minimise the impact of unpaid debt through efficient, ethical recovery solutions.
By resolving outstanding accounts, we support our clients in maintaining cash flow, protecting their brand, and helping prevent the need for cost recovery measures that affect the broader public.
We work with large businesses and organisations – particularly those with resource gaps or complex recovery needs – to provide end-to-end debt recovery services. Our solutions are designed to complement internal teams, offering support across end-to-end collections, customer engagement, and legal recovery processes.
In today’s environment, where effective and responsible debt recovery is more important than ever, Recoveriescorp offers a trusted solution – so you can stay focused on your core business.
We combine advanced technology, deep industry expertise, and a people-first approach to strengthen your internal operations. Our real strength is our human touch – with highly skilled teams who navigate sensitive and complex conversations with empathy, respect, and care. Supported by AI-powered technology, we create a seamless experience where smart systems and real people work together to deliver positive outcomes.
Recoveriescorp is recognised for setting the standard in debt recovery performance. We act as a trusted partner, delivering strong financial returns and maintaining our clients’ reputations through customer-centric, compliant practices.
More about our services
Customer Support at Recoveriescorp
Customer Support Team
Our Customer Support team is committed to delivering a respectful, supportive, and consistent experience for every customer.
Hardship
Our approach to hardship is built on respect, empathy, and understanding. We know that life doesn’t always go to plan, and when things get tough, we’re here to support – not pressure – our customers.
Complaints
At Recoveriescorp, we take all complaints and disputes seriously. That’s why we have a structured and fair approach to resolving disputes and complaints.
Our Locations
Recoveriescorp operates across Australia and New Zealand,
and in Fiji where we provide nearshore services.
Supporting clients with local knowledge, industry expertise, and a commitment to delivering exceptional service. Our network of locations allows us to provide scalable solutions, responsive support, and a deep understanding of the communities we serve.
Join the Recoveriescorp teamRecoveriescorp New Zealand and Fiji
Our history
Recoveriescorp was founded in 1991 to create one of Australia’s first-ever cost-effective solutions to the insurance industry’s ‘Claims Leakage’ problem.
In 2024, Allegro Investment Funds acquired the Australian operations of Recoveriescorp, including Mason Black and Mendelson Lawyers, from the Nutun global group. This acquisition led to a local rebrand and the evolution of the Symbos Group.
The Symbos Group unites a portfolio of trusted brands with specialised expertise, delivering innovative solutions tailored to the unique needs of our clients. Our deep commitment to supporting client growth and success ensures we remain a valuable partner in an ever-evolving landscape.
2025-Today
We continue to partner with leading Australian organisations, moving forward with our visitation of being the partner of choice for specialised customer experiences, delivered through exceptional people and innovative technology.
2024
To better align with our expanded service offering and bridge the gap between collections and our BPO and customer service capabilities, the Symbos Business Solutions brand was established following the acquisition of Recoveriescorp by Allegro Funds.
2023
Acquired the AU/NZ collections business Milton Graham, combining our technologies, clients and services to strengthen the Recoveriescorp offering.
2011
In response to the need for a close proximity, high-quality, affordable collections and BPO solution, our Fijian centre opened its doors.
2005
Expanded our scope and completed our first major Government contract in the areas of debt collection and customer service.
2003
Our integrated legal practice, now ‘Mason Black + Mendelsons Lawyers’, was established to better support our business end and its people, providing our clients with integrated, end-to-end litigation and legal services.
1999
Developed RCS, a proprietary platform designed to improve debt recovery outcomes while reducing operational costs and time to resolution.
1991
Founded in 1991 to create one of Australia’s first-ever cost-effective solutions to the insurances industry’s ‘Claims Leakage’ problem.
Our Memberships
- Institute of Mercantile Agents (IMA)
- Australian Institute of Credit Management (AICM)
Join our team
At Recoveriescorp, we believe great outcomes start with great people.
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