Case Studies

Using targeted outsourcing to tackle the labour market shortage

Amidst the tightest labour market that most working Australians have experienced,
employers are looking for creative solutions to their resourcing challenges.

Currently, unemployment is at a 50-year low; it’s incredibly difficult to find quality employees and increasingly tough to retain existing staff.

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Customers, in particular customers in debt, increasingly prefer self-service through digital channels. Options like Web Chat and Two-way SMS offer compelling cost savings and efficiency gains for organisations if executed correctly

Dhivian Govender
Chief Data, Analytics and Strategy Officer – Recoveriescorp